Booking Policy
Reservation Policy & Terms
Simple, transparent conditions to ensure a seamless experience from the first contact to the last plate.
Reservation Request
Every experience begins with a reservation request. Once we receive the details of your occasion, location, number of guests and dining preferences, we check availability and send a tailored proposal. Submitting a request does not constitute a confirmed reservation.
What's Included
Every experience is planned in a personalised way and includes: menu development, ingredient sourcing and purchasing, transport of all necessary materials, on-site preparation and cooking, private service, premium crockery, cutlery and glassware, napkins and presentation elements, and full clean-up of the area used after service. The goal is simple: arrive, enjoy, and leave the rest to us.
Menus & Preferences
Every experience is tailored to the occasion, guest preferences, dietary restrictions and allergies communicated at the time of booking. From this information, we create a personalised culinary journey composed of different moments carefully designed for your event. We do not work with fixed menus. Every proposal is unique. Share your preferences. We'll take care of the rest.
Booking Confirmation
Following acceptance of the personalised proposal, a payment of 50% of the total amount is required to secure the reserved date. The experience is confirmed upon receipt of that payment. The remaining balance must be settled no later than 48 hours before the event date.
Cancellations
Every experience involves personalised planning, ingredient procurement and exclusive reservation of the date. Cancellations communicated more than 7 days in advance are entitled to a full refund of the amount paid. Between 7 days and 48 hours before the event, the deposit is non-refundable. Within 48 hours of the experience, the full amount is non-refundable. Should exceptional circumstances beyond your control arise, we will always do our best to find an appropriate solution and, wherever viable, reschedule the experience to a new date.
Venue
Our experiences are designed to adapt to a range of private spaces, including villas, apartments, tourist accommodation and private residences. Before the event, we review all necessary details to ensure everything runs flawlessly. In general, we only require access to running water, electricity and adequate conditions for preparation and service. Any additional requirements will be discussed in advance during the planning stage.
Payments
Payments can be made through secure methods provided alongside the personalised proposal, including online payment via the Stripe platform or by bank transfer. Where additional requests, an extra selection of drinks or complementary services are agreed upon during the experience, these can be settled simply and securely on-site by bank card using the Tap to Pay system.
Gift Cards
Chef at Your Table Gift Cards allow you to offer a private experience created for a special occasion. The gifted amount can be used as credit towards a future reservation. Gift Cards are valid for 12 months from the date of purchase, are subject to availability at the time of booking, and cannot be exchanged for cash.
Changes
Should you need to change the date, the number of guests or any other relevant detail, please let us know as early as possible. We will always do our best to accommodate your requests and adapt the experience to the new circumstances. Depending on the changes requested, it may be necessary to revise the original proposal.